Booking Procedure: First, complete and submit our easy-to-use availability request form. We aim to respond within 24 hours with availability. A booking form will then be emailed or faxed to you, and upon return of the completed booking form, the accommodation will be put on soft hold for 5 working days. During this time a 50% deposit is required to hold the booking as firm. A fax or email will be sent to you outlining your payment options. The balance of the rental fee is due 60 days prior to arrival.
Occupancy: Each rental property lists the maximum occupancy and number of beds available. Please consider all members of your group when making reservations even children and infants. In cases of unauthorized overage of persons, the owner reserves the right to ask for immediate decrease in occupancy to continue the stay or to have the property vacated with no refund of rent.
Property Equipment: Each rental property is privately owned. Each has met basic inventory requirements. All properties include basic furniture, including a television, telephone (no direct dial long distance) kitchen equipment and linens for the maximum occupancy of the house. In the case of linens, this means a minimum of two sets of sheets for each bed, and two sets of towels for each person. Each house is decorated and furnished according to the taste of the owner. Premier Concierge takes no responsibility for the décor of the house. Neither Premier Concierge nor the property management company can furnish extra supplies for the property. Neither Premier Concierge nor the property management company can supply extra furnishings nor can they change the bed configurations. Most homes have locked closets or rooms, these locked areas are the private property of the owner. Please respect the privacy of these areas. A supply of dry goods are provided, i.e. paper towel, toilet paper, soap, etc. to get you started. These supplies are not replenished during your stay. There is no guarantee of food stuffs being available in the villa, however, often you will find items such as salt and pepper, coffee, tea bags etc. which you are welcome to use. Toiletries, hair dryers, beach towels, floats, snorkeling equipment, coolers, insect repellent, beach chairs, sunscreen etc. are not provided by the owner. Most of these items can be found locally, however, you will find it more cost effective to buy them prior to your departure from home and bring them with you.
Check - In: Check in time is usually 3:30pm. In some cases it is possible to check in earlier if you are arriving on an early flight, but this entirely depends on prior occupancy of your accommodation, and is not guaranteed. If early check-in is not available and you arrive early, you are welcome to leave your luggage at the house and then vacate the property.
Check-Out: Check out time is 11:00am. All guests, along will their possessions, must be removed from the property by 11:00am. Guests staying in rental properties after the check out time will be subject to a charge of $100/per hour or fraction thereof. Check-in at the airport is normally slow. We recommend that you check-in at the airport early and if you find yourself with time on your hands have a leisurely lunch and return to the airport in time to board.
Problems and Concerns: Although every effort is made to maintain all rental properties in good order, wear and tear on a rental property is unavoidable. Please notify the property management company (a telephone number will be provided for you as part of your pre-arrival information), as soon as possible if a problem relating to the rental property exists. Every effort will be made in order to rectify any problem that exists in a timely manner. Please keep in mind that Providenciales, like many small islands, is without ready access to many goods and services that are available in the United States, Canada or Europe. No refund or rate adjustment will be made for malfunction of air conditioners, televisions, appliances, pool or any other malfunction. Repairs will be made as soon as possible after notification
Outside Services: Each property is individually owned and managed. The owner and agent are providing a residential villa rental only and expressly disclaims any responsibility for any acts or omissions by third persons or other legal entities for the provision of any services, goods, or other products which may be provided during the tenancy of this rental agreement. The owner, agent or property management company are in no way responsible or otherwise liable for services beyond the normal operation of the villa as a vacation rental only and has no responsibility nor liability whatsoever for any referrals or recommendations made, offered, or provided for any ancillary services including, but not limited to, car rentals, taxi services, restaurants, chefs, cooks, caterers, groceries, fishing guides, medical, babysitters, nannies, diving, boat trips, boat rentals, SCUBA, air service, shopping, sightseeing excursions, or any other personal service or vender of any type or description, the same being intended for information purposes only and is in no way intended as a guarantee or warranty as to the fitness or suitability of the goods and services offered, either express or implied. Staff may assist the renter in booking or recommending any of these or similar services, but in doing so, accepts neither responsibility nor liability as principal, agent, contractor, or master servant. Every effort will be made to deal with these outside service providers to solve any problems that may arise in a timely fashion, however, no rebates or refunds will be given for lack of services that are beyond our control.
Private Functions: Private functions/parties are not allowed in rental accommodations without prior written approval. Live bands are not allowed
Maid Service: There is a mid week maid service provided during your stay. If you desire additional maid service, please let us know. Additional maid service runs approximately $15.00/hour with a three-hour minimum. If you have ordered additional maid service, and change your mind once you arrive, a 24 hour notice is necessary in order to cancel the maid service. Same day cancellations must be paid for regardless of service rendered. Maids do come in at the end of your stay, however, renter shall be responsible if excessive cleaning is necessary at that time.
Swimming Pools: If the villa has a swimming pool, please note that for sanitary reasons, we would like to remind you that all children must wear proper bathing attire before entering the pools. Toddlers and infants are required to wear swimming diapers before entering the pool. Swimming diapers are not available on island so please bring them with you. Also no dogs or scuba equipment is permitted in any of the pools. The owner provides no lifeguard. If a swimming pool is on the premises any guests shall take full responsibility for their own safety should they wish to engage in use of said pool since it is an inherently dangerous activity. ANYONE USING THE POOL THEREFORE DOES SO AT THEIR OWN RISK
Attention Scuba Divers: Putting dive tanks or equipment in the swimming pool can easily chip the thin surface coating of the pool. This repair is quite costly since the pool must be drained and refilled. Additionally, throwing any salty gear in the pool will throw off the balance of the chlorine-making system. All repairs to swimming pools caused by scuba or other equipment being put in the pool will be charged back to the renters.
Children: Responsibility for the proper supervision of children is the sole responsibility of the renter and that the owner expressly disclaims that the premises and its adjuncts thereto are suited or otherwise designed for children or young adults who lack the maturity to recognize the inherent risks associated with the use of a swimming pool or the entering of a natural wilderness such as the ocean. Renter is specifically advised not to allow children to swim or play in the swimming pool or the ocean without responsible adult supervision.
Construction: Unfortunately, we cannot predict the location of all construction activity on the island. We will not make refunds based on construction activity.
Security: Be safe, lock the doors and windows when you are away and at night as you would do at home. Don't leave valuables lying around. Neither the owner, nor Premier Concierge, nor the property management company is responsible for stolen or lost items.
Extra Fees: Published property rates are the final cost of the villa. There is no added gratuity. There are, however, extra fees associated with the rental as follows:
a. Security deposit - some villas are subject to a security deposit , this deposit covers replacement costs for any damage over and above normal wear and tear, long distance telephone calls and cost of Internet usage where applicable.
b. Telephone and Internet Usage - The renter is responsible for all long distance telephone charges and Internet charges.
c. Air conditioning costs - Some of the villas are air-conditioned but the air conditioning cost is not included in the price of the villa. Some villas charge a flat daily rate for air conditioning and other villas are designed so that the air conditioners run on a separate meter. This is so indicated in the description of each property. Where the air conditioning units are run on a separate meter, a meter reading is taken upon check in and again upon check out. The power costs are charged back to the renter at cost which is approximately $.40/ kilowatt. If the renter wants the air conditioning units turned on, they must indicate so prior to arrival.
d. Maid Service - A mid-stay maid service is provided as part of the rental fee. This is meant to be a light clean up of the kitchen and bathroom areas and a change of linen. Additional maid service can be requested and paid for by the renter.
e. Government Tax: PLEASE NOTE that all villa rental bookings are now subject to a 10% accommodation tax. This amendment to section 3 of the Hotel and Restaurant (Taxation) Ordinance was passed by the Legislative Council of the Turks and Caicos Government at the May 2004 Budget Sitting. This tax will be payable at the time the balance is paid on the booking.
f. Damage due to scuba equipment- All repairs to swimming pools caused by scuba or other equipment being put in the pool will be charged back to the renters.
g. Excessive Cleaning- Renter shall be responsible if excessive cleaning is necessary at the end of your stay.
Cancellation Policy: The renter may cancel and get a full refund up to 60 days prior to arrival, less a cancellation fee equal to 10% of the moneys paid or $200 whichever is greater. Within 60 days of arrival and over Christmas week and/or New Year Holiday week, refund is subject to re-letting the property. If the property is re-let the cancellation fee will be deducted from the refund . The purchase of travel insurance to cover unexpected cancellations is recommended.
Fax 649-941-3877